PRIOR TO Withdrawal Date or Commencement Date of Activity

Prior to the withdrawal date of any classes/programs or the commencement date of memberships/passes, out of the drawer registration refunds will be granted only after the verification of enrollment is confirmed and meets the following criteria: 1.) Is executed within the same shift in which the original transaction was issued, and 2.) Meets the acceptable time restrictions set forth by the District, applicable for classes/programs only.  Credits on file will be granted during any shift only after the verification of enrollment is confirmed and meets either one or both of the following criteria: 1.) Meets the acceptable time restrictions set forth by the District, applicable for classes/programs only, and/or 2.) Is approved by a program manager.  All other refunds/credits that do not meet this criterion shall be reviewed, determined and processed by the Registrar or program manager via the guidelines outlined in the refund/credit policy section entitled “After the Withdrawal or Commencement Date of Activity”.  Prior to issuing any out of drawer refunds or posting credits, cashiers and managers must adhere to all approval and security procedures administered by the Administrative Division.

 

AFTER the Withdrawal Date or Commencement Date of Activity

After the withdrawal date of any classes/programs or the commencement date of any memberships/passes, registration refunds and credits may be granted only in cases of extreme illness, injury, death or hardship.  Hardship is defined as loss of income, relocation or the inability to adjust to a program.  Medical certification, death certificate or other pertinent documentation will be required.  All refunds/credits, including any prorations shall be granted only with the approval of a program manager and/or Registrar.  Prior to issuing any refunds/credits, program managers and the Registrar must adhere to all approval and security procedures administered by the Administrative Division.

 

Cash Register Refund Policy (all other transactions)

Cash register refunds out of the drawer shall be permitted only for items sold through the District’s point of sale system.  At all point of sale locations all cash register refunds will be granted only with the presentation of the original receipt and only by the same cashier working the same shift in which the original transaction was issued.  Upon verifying the authenticity of a receipt and with a manager’s approval, a refund shall be dispersed in the same payment method in which it was taken.  Prior to issuing any cash refund, cashiers and managers must follow all approval and security procedures as determined by the Administrative Division.  All other refunds(including those without a receipt) shall be approved by a manager and processed via the guidelines set forth by the Refund/Credit/Transfer procedure.